As a leader, conflict management plays a big role in everyday life. When a possible conflict starts, the leader needs to be able to find new ways to get around the issue without having to make a big deal possibly in front of others.
A great website to visit is http://www.ctic.purdue.edu/kyw/brochures/manageconflict.html this website allows you to find new ways to deal with a conflict and how to resolve the problem without engaging multiple people.
Steps
1. Analyze the conflict
2. Determine the best strategy
3. Negotiate
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